Privacy Policy and General Data Protection Regulation

This site is protected by Sysnet's Trusted Commerce program.
General Data Protection Regulation.
Applicable to EU citizens including UK citizens after Brexit.
Your privacy is of the utmost importance to us.

With effect from 25th May 2018, you are protected by a new General Data Protection Regulation.
We have always had effective privacy protections in place and now comply with applicable data and privacy required by GDPR.

Any information held that can identify you as a person must be known to you and you must be able to ask what this information consists of and at your request this information can be deleted.
You need to know what information we store about you, where we hold this information that can identify you as a person and for how long this information is stored.

This information is now held with your consent and can be deleted at any time, if you so wish, by contacting us here or phone 01634 717256.

Financial details are not stored (credit or debit card numbers) electronically or by any other means. Card details taken over the phone or by any other method are destroyed by incineration as soon as possible after application.

Name, address and contact details are stored for our mutual benefit only, on a computer, which is password protected, and not linked to the internet.
Personal details are not used for any other purpose or divulged to any third party.
All financial transactions are conducted securely by Paypal.

Whose personal information do we store -- your personal details that can identify you are stored for our mutual benefit only.

What information do we hold about you -- your personal details that we hold are name, address, phone number, and email address.

Why are we storing this personal information -- your personal details are stored for our mutual benefit in order to process repeat orders efficiently using your personal information held and for contacting you with any queries.

When will we delete this personal information -- written phone messages, email orders and communications, including letters received and also our copies of invoices, emails and letters sent to you are held for approximately 6 months before being destroyed. Your name and address, phone number and email address will continue to be stored on computer for future reference.

Where will your personal information be stored -- on a computer which is not connected to the internet and is password protected.

If you have any issues or queries, also if you do not want us to store your personal details, you have the option, contact us here or phone 01634 717256